What are the delivery costs?
A minimum delivery charge of £2.80 will be applied to each order under £15.00
We offer FREE P&P on all orders over £15.00 delivered to a UK destination.
This rate will vary according to the weight of each individual order. This includes delivery to England, Wales, Scotland (including Highlands & Islands) and Northern Ireland. It also includes delivery to Isle of Man and BFPO addresses.
International deliveries costs start at £10.00. International deliveries can take up to 10 working days for delivery.
When will my order be delivered?
Most deliveries are made Monday to Friday between 9am and 6pm. The majority of UK orders are received within approximately 5 working days of ordering.
Has my order been dispatched yet?
You will receive an email to let you know as soon as your order has been dispatched. We advise double checking your email address when placing your order to ensure that you receive this email. Please allow 1-5 working days for your order to be dispatched.
Can I have my order sent to a different delivery address?
Yes, however we will require the billing address of the card for our security checks. To add a separate delivery address click the ‘Add Address’ button on the right hand side of the screen when you are entering your checkout details.
We are happy to deliver to work addresses. If you require your parcel to be delivered to a specific department, please include this in the ‘Extra Delivery Info’ box.
Can I have my order delivered to a British Forces Post Office address?
Yes, however please be aware that our delivery times are for delivery to the BPFO Headquarters, and not to you. It can take extra time for your parcel to pass through the BFPO delivery service.
My order has been damaged in transit
Please contact us with details of the damage to your parcel within three days of receipt. Once the damaged goods have been received back into our warehouse and checked, we’ll send out replacements.
Please also review our RETURN POLICY